FAQ

Where are FAYE scarves made?
Each scarf is crafted in Como, Italy. The region is known for its silk-making tradition and quiet elegance.

What sets FAYE scarves apart?
Scarves are made in small batches and finished by hand. Rolled hems are sewn using the same meticulous technique used by luxury maisons, considered the gold standard of scarf-making.

What material is used?
All scarves are made from 100 percent pure silk twill.

What sizes do you offer?
FAYE scarves are currently available in two formats:
• 50 × 50 cm
• 70 × 70 cm
The exact size is listed on each product page.

Are the scarves printed on both sides?
Yes. Each scarf is printed on silk twill with rich color visible on both sides, a hallmark of high-quality scarf production.

How do I care for my silk scarf?
Dry cleaning is recommended. Alternatively, gently hand wash in cold water with a silk-friendly detergent. Do not wring or tumble dry.

Will designs be restocked?
Yes. Selected styles and colors may be restocked based on demand and availability.

How can I wear my scarf?
FAYE scarves are designed to be versatile. Wear them around your neck, hair, wrist or bag, or style them as a top or belt.

Where do you ship from?
Orders are shipped from the studio in Munich, Germany.

Do you ship internationally?
Shipping is currently available within the European Union.

How long will my order take to arrive?
Delivery takes 3 to 7 business days within Germany and 5 to 9 business days across the EU.

Can I return my order?
Yes. Returns are accepted within 30 days of delivery, provided the item is unused and in its original packaging.

How do I initiate a return?
Email hello@fayestudios.com with your order number and reason for return. You will receive instructions for the next steps.

What payment methods do you accept?
Accepted payment methods include major credit cards, PayPal, and other secure options shown at checkout.

Still have questions?
Email hello@fayestudios.com anytime.